Contact Us
COMPLAINTS POLICY
Pavilion Paving always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied. To ensure Pavilion paving is able to put things right as soon as possible, please read our complaints procedure below. Pavilion paving will then be able to respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards we aim to achieve.
In the unlikely event there is anything you are not completely satisfied with, please contact Pavilion paving so the problems can be rectified as soon as possible.
Our Procedure
Either call, email or write* to us. Pavilion Paving aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
In the unlikely event pavilion paving is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders. 0117 456 6031.
ADDRESS:
Pavilion Paving, Crossgates, Basingstoke Rd., Three Mile Cross, Reading, Berkshire RG7 1AS
(John Lee trading as Pavilion Paving)